Healthcare Provider Modernizes Patient Portal
How we helped a leading healthcare provider accelerate their digital transformation with specialized talent.
65%
Increase in Patient Portal Usage
35%
Faster Time-to-Market
28%
Reduction in Development Costs
92%
Patient Satisfaction Rate
Legacy Systems Hindering Patient Care
A leading healthcare provider with over 500,000 patients was struggling with outdated technology that was impacting patient experience and operational efficiency.
Outdated Patient Portal
Their existing patient portal was difficult to use, resulting in low adoption rates and increased call center volume.
Talent Shortage
The organization lacked specialized healthcare IT talent with experience in modern web technologies and HIPAA compliance.
Tight Timeline
They needed to launch the new portal within 9 months to align with other strategic initiatives and regulatory requirements.
Strategic Staff Augmentation
We assembled a specialized team of 12 healthcare IT professionals to augment the client's existing development team.
Specialized Healthcare IT Team
We provided UI/UX designers, full-stack developers, QA specialists, and a project manager with healthcare experience.
HIPAA-Compliant Development
Our team implemented secure authentication, encryption, and audit logging to ensure full HIPAA compliance.
Agile Implementation
We used a phased approach with two-week sprints to deliver continuous value and adapt to changing requirements.
Knowledge Transfer
We implemented a structured knowledge transfer program to ensure the client's team could maintain and enhance the portal.
Transformative Outcomes
Our staff augmentation solution delivered significant business impact and improved patient experience.
Accelerated Delivery
Completed the project 35% faster than the client's original timeline, launching in just 6 months instead of 9.
Increased Patient Engagement
Achieved a 65% increase in patient portal usage, with 78% of patients accessing the portal at least monthly.
Operational Efficiency
Reduced call center volume by 42% as patients shifted to self-service options in the new portal.
"The staff augmentation team integrated seamlessly with our internal resources, bringing specialized healthcare IT expertise that we simply couldn't find locally. They not only delivered a superior patient portal ahead of schedule but also transferred valuable knowledge to our team."
Dr. Sarah Johnson
Chief Digital Officer, Healthcare Provider
Ready to Transform Your Team?
Contact us today to discuss how our staff augmentation services can help you accelerate your digital initiatives.